Refund Policy

we want you to love every sip of Mzansi Blend, but sometimes things go wrong. Here’s how refunds and returns work with us:

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1. Coffee & Drinks 

• Once coffee is opened, we can’t take it back (no one wants second-hand coffee, bru).

• If your order arrives damaged, expired, or the wrong item was sent, let us know within 7 days. Send us a pic as proof and we’ll replace it or refund you.

2. Merch 

• If your merch doesn’t fit, or there’s a defect, you can swap it or get a refund within 14 days.

• Items must be unused, unworn, and still in good condition.

• Sale items can’t be refunded.

3. Refund Process 

• Refunds go back to the payment method you used.

• It might take a few days depending on your bank, sadly we can’t control that.

• If you prefer, we can also give you store credit instead of cash back.

4. How to Start a Refund

• Email us at mzansiblend@gmail.com or DM us on Insta with your order number.

• Tell us what went wrong and attach pics if needed.

• We’ll get back to you and sort it out as quickly as possible.

5. Delivery Costs 

• If the mistake was on us (wrong order, damaged product), we’ll cover the return shipping.